Note – this Policy applies ONLY to survey participants.
We take your privacy seriously. This document sets out how we manage data that we collect. At all times, we strive to be fair, open and honest.
Important Information about Surveys
Simmarcom Limited provides a ‘self-service’ survey service to its customers, and these customers use the survey service to create surveys. These customers therefore manage all survey questions, answers and all other survey content, and they are responsible for managing and processing the data collected by their survey. Simmarcom Limited is not responsible for the survey questions, answers or any other parts of the survey content, nor is it responsible for managing or processing the data collected by the survey.
If you have any questions about the survey to which you have been invited to participate, or the data collected, please contact the “survey owner”, who would normally be the company or person who sent you an invitation or link to participate in the survey. Their details are usually presented on the footer of our survey pages.
This Policy explains only how Simmarcom Limited collects and stores the data on behalf of the “survey owner”, who is, at all times, the manager and processor of the data.
Your participation with Simmarcom’s surveys is at your discretion and free choice, and is without obligation.
You must be either 18 years of age, or a legal adult in your country, to submit survey responses.
Information we collect
We will collect and store information from the questions and answers that you provide when engaging with the survey web pages. Depending on the questions asked in the survey, this data might also include your contact details such as name, email address, company name and telephone numbers.
The survey also endeavours to determine the type of client device (e.g. PC, Tablet) you are using to access the survey, so that we can present suitably formatted web pages. We also use client device statistics to understand the usage of the survey service which will help us to make improvements and enhancements.
We do not collect information about your location. Companies asking you to complete a survey may ask you for location information as a survey question.
Storage of data
All data collected is stored within the EU (usually in the UK). The Simmarcom Limited web sites and services (including those that store the collected survey information) are hosted externally by a hosting company who provides Simmarcom Limited with a suitable hosting service.
Some information, such as archived and historical survey information, may be stored off-line in securely encrypted storage. Simmarcom Limited is happy to permanently delete any data that you provide and if you would like us to do that please contact the respective survey owner who owns the information.
Simmarcom Limited reserves the absolute right to remove or permanently delete survey information at its discretion. This is usually done to maintain service performance, for data housekeeping or for database administration.
Internet communications or data storage can never be totally secure. Although we take steps to protect your data and information, we are unable to guarantee its secure communication or storage.
Although we take reasonable steps to secure information that is transmitted over the Internet to and from our survey service (using industry standard “SSL” security where appropriate), the Internet is a public network and the security or confidentiality of such data cannot be guaranteed. Sending data over the Internet is at your risk.
Cookies used on the Service
You can configure your browser settings to reject cookies or to warn you of cookies. However, if you reject the session cookies used by the survey, then the survey will not operate.
We do not use third party cookies (as sometimes used by web advertising companies) on the survey service.
Other websites and services
What we do with the stored data and how we use it
We will not disclose the information or data to any 3rd party (other than the “survey owner”), unless you ask us to, or such a disclosure is mandated by law, law enforcement, or ordered in judicial proceedings or to comply with a legal obligation. This may be necessary to avoid fraud or crime, to protect customers, or for criminal investigation.
We may use an aggregation of survey information for analysis purposes, to understand the use of the survey service, and therefore to improve the effectiveness and delivery of the survey service, or to correct errors.
In the event of the transfer or sale of the ownership of our company, asset or part of its business , your stored survey information will become available to the new owner of the company, business or asset, in order to provide continued service. However, Simmarcom Limited will take reasonable steps to make the information is anonymous (by removing any contact details that you have provided) before any such transfer to a new owner.
Information that you provide in the course of a survey is stored in Europe (usually in the UK). This information is usually held for as long as necessary to provide service to our customers, and may then be removed or archived.
We will not use your data for marketing purposes. Simmarcom has no control over marketing messages from other companies, including those from Simmarcom’s customers.
Changes to this Policy
Your Acceptance of this Policy
The most recent update to this document was on 28th March 2014